Privacy Policy

Who we are

This site is operated by Instinct Health and Fitness ("we", "us", "our"), based at The Park, Oakfield Surgery, Oakfield Road, Aylesbury, HP20 1LJ. For any privacy questions, email info@instinct-lifestyle.com.

What we collect

• Enquiry details — name, email, phone, and message when you use our contact or trial forms.
• Session and cookie data — small identifiers stored in your browser to make the site work and to understand how it's used.
• Basic device info — browser, device type, and pages visited, collected via standard server logs and analytics.

How we use your data

• To respond to your enquiries and book you in for training.
• To send transactional emails (like confirmations you asked for).
• To keep the site secure and improve how it works.

We do not sell your data. We do not send marketing emails without your consent.

Cookies

We use a small number of cookies and similar browser storage:

• Essential — required for the site to function (e.g. remembering that you dismissed the cookie banner).
• Analytics — anonymous usage stats so we can improve the site.

You can clear or block cookies in your browser settings at any time. Blocking essential cookies may stop parts of the site from working.

How long we keep it

We keep enquiry data only as long as needed to respond to you and to keep records of clients we've trained. You can ask us to delete it at any time.

Your rights

Under UK GDPR you can request a copy of the personal data we hold about you, ask us to correct or delete it, or object to how we use it. Email info@instinct-lifestyle.com and we'll respond within one month.

You can also complain to the UK Information Commissioner's Office at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will always reflect the latest version.